Privacy Policy

1. Who We Are

This Privacy Policy explains how A1 MOTORTECH LIMITED ("A1 Motortech", "we", "us" or "our") collects, uses and protects your personal data when you use our website or contact us about our services.

2. Information We Collect

We may collect and process the following personal data:

• Contact information — your name, telephone number and email address when you submit an enquiry form or contact us directly.
• Vehicle information — details about your vehicle (make, model, registration) provided during a booking or enquiry.
• Communication records — records of emails, calls or messages exchanged between you and our team.
• Usage data — anonymous information about how you use our website, collected via cookies (see our Cookie Policy).

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide vehicle service and repair information.
• To arrange and manage vehicle bookings, collections and deliveries.
• To send service reminders or follow-up communications relevant to work carried out on your vehicle.
• To comply with our legal and regulatory obligations.
• To improve our website and services based on how they are used.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the UK General Data Protection Regulation (UK GDPR):

• Contractual necessity — where processing is required to provide a service you have requested or agreed to.
• Legitimate interests — where we have a genuine business interest in processing your data, such as managing customer relationships.
• Legal obligation — where we are required by law to process your data.
• Consent — where you have given explicit consent, for example for marketing communications.

5. How We Share Your Data

We do not sell your personal data to third parties. We may share data with:

• Service providers who help us operate our website and business systems, subject to confidentiality agreements.
• Professional advisers such as accountants or legal professionals, as required.
• Law enforcement or regulatory bodies where required by law or to protect our legal rights.

6. Data Retention

We retain personal data only for as long as is necessary for the purposes it was collected or as required by law. Customer vehicle and contact records are typically retained for up to 6 years following the last interaction. After this period, data is securely deleted.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your data in certain circumstances.
• Right to restriction — to request that we restrict processing of your data in certain circumstances.
• Right to object — to object to processing based on legitimate interests.
• Right to portability — to receive your data in a portable format where applicable.

To exercise any of these rights, please contact us at info@a1motortech.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: